Shipping & Happiness Guarantee

Life happens. We’ll do our best to make sure your Koko & Karma gets to you quickly, safely and with as little fuss as possible.

 

Shipping

Processing Time

Orders are typically processed within 24 hours, excluding weekends and public holidays, from our warehouse in Fort Worth, Texas.

As soon as your order is packed and on the move, we’ll send you a shipping confirmation email with tracking details so you can follow it all the way to your door.

 

Delivery Time

Orders are shipped via FedEx, with delivery typically taking 1–5 business days within the United States, depending on your location.

Please note that delivery estimates begin once your order has been dispatched and may occasionally be affected by carrier delays, weather or other circumstances outside our control.

 

Ordered More Than Two Cases?

Going big? We love to see it.

Orders of more than two cases may be shipped in multiple packages. That means your cans may arrive separately, even though they’re all part of the same order.

If one box arrives before the others, don’t panic — the rest should be right behind it. Your tracking information will help you keep an eye on each shipment.

 

Something Wrong With Your Delivery?

Sometimes life happens in transit too.

If your order arrives damaged, incomplete or isn’t what you ordered, please contact us through our contact form and we’ll help make it right.

 

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Happiness Guarantee

We put a lot of love into every can of Koko & Karma, and we want you to love drinking it too.

If something isn’t right, tell us. We’re here to help.

 

Tried It and It’s Not Your Thing?

Taste is personal. If you’re trying a Koko & Karma flavor for the first time and it’s simply not for you, contact us within 30 days of purchase and we’ll happily help arrange a refund.

• Purchased in-store? Please keep your receipt as proof of purchase.
  Purchased online? Just have your order number handy.

Our Happiness Guarantee applies to your first purchase of each flavor. If you’ve previously tried a flavor and already know it isn’t for you, we’re unable to refund repeat purchases of that same flavor.

But there are plenty more in the fridge — and we’d love to help you find your favorite.

Damaged, Incorrect, Defective or Missing Products

If something has gone wrong with your order, we’ll make it right.

Depending on the circumstances, we can arrange a replacement or refund for products that arrive:

• Damaged

• Defective

• Incorrect

• Missing from your order
  
  

To help us resolve things quickly, please have the following ready:

• Photos or video showing the issue

• Your order number or proof of purchase

• The batch number, found on the bottom of the can and/or case packaging
  
  

How to Make a Claim

Simply send us a message through our contact form with your order details and a member of our customer care team will get back to you.

Third-Party Retailer Purchases

If you purchased Koko & Karma through another retailer, marketplace or third-party seller, refund requests should generally be made directly through the retailer where the purchase was made.

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Koko & Karma reserves the right to modify this Happiness Guarantee and to decline refund or replacement requests where there is reasonable evidence of misuse, fraud or abuse.